Refund policy
1. Returns
You may return eligible items within [15/30] days of receiving your order.
To be eligible for a return:
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The item must be unused, unwashed, and in its original condition.
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It must be in the original packaging, with all tags attached.
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Proof of purchase (receipt or order number) is required.
Non-returnable items:
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Gift cards
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Final sale or clearance items
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Customized or personalized products
To initiate a return, please contact us at info@azurespy@.com with your order number and reason for return. We will provide you with return instructions and the shipping address.
2. Refunds
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Returns and exchanges are only applicable in the case of damaged or broken products received upon delivery.
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In such cases, we are happy to offer a replacement or Upgrade of any higher product. Refunds are not applicable
3. Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired product.
4. Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within [48 hours] of delivery at [info@azurespy.com] with photos of the issue. We will replace or refund the item as quickly as possible.
5. Shipping Costs for Returns
Customers are responsible for return shipping costs unless the item is faulty or we made a mistake with your order.
6. Contact Us
If you have any questions about our return and refund policy, please contact our support team at:
📧 info@azurespy.com
🌐 www.azurespy.com
📦 Plot no.19, khudda kalan, near harman city road, 133001 Ambala HR, India